Privacy Policy
Reliable Services Agency, Inc.
Effective Date: September 29, 2026
Reliable Services Agency, Inc. ("we," "us," "our") is a licensed insurance agency representing Farmers Insurance. This Privacy Policy explains how we collect, use, and protect information when you visit www.reliableserviceagency.com or communicate with us by phone, email, or text message.
Information We Collect
We collect information you provide to us, including your name, email address, phone number, mailing address, and the insurance products you are interested in. To prepare quotes, we may also collect details such as vehicle, driver, and property information. When you purchase a policy, we collect payment information, such as credit card, debit card, or bank account details, which is used only to process your payment. When you visit our website, we may automatically collect basic technical information such as IP address, browser type, and pages visited.
How We Use Your Information
We use your information to respond to your requests, schedule appointments, prepare insurance quotes, process payments, service your policies, send customer care messages such as appointment reminders and policy updates, comply with legal and regulatory requirements, and improve our website and services.
How We Share Your Information
We do not sell your personal information. We may share information with Farmers Insurance and its affiliated insurance companies as needed to quote, issue, and service your policies; with service providers who help us operate our business and are bound by confidentiality obligations, including Call Tools, which we use to place calls and send text messages on our behalf; and when required by law. None of the sharing described in this section includes text messaging originator opt-in data or consent.
SMS/Text Messaging
If you opt in to receive text messages from Reliable Services Agency, Inc., you may receive customer care messages such as appointment reminders, quote follow-ups, and policy service updates. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for help, or call (404) 390-1910. Consent to receive text messages is not a condition of purchase.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Cookies
Our website may use cookies and similar technologies to operate properly and improve your experience. You can control cookies through your browser settings.
Data Security and Retention
We use reasonable administrative, technical, and physical safeguards to protect your information. Payment information is handled through secure payment systems and is not stored on our website. We keep personal information only as long as needed for the purposes described in this policy or as required by law.
Your Choices
You may request access to, correction of, or deletion of your personal information by contacting us. You may opt out of marketing emails by clicking the unsubscribe link in any email, and out of text messages by replying STOP.
Children's Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children.
Governing Law
This Privacy Policy is governed by the laws of the State of Georgia. Any legal action related to this policy shall be brought in the state or federal courts located in Fulton County, Georgia.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.
Contact Us
Reliable Services Agency, Inc.
3379 Peachtree Rd NE, Atlanta, GA 30326
Phone: (404) 390-1910
Email: Contact@reliableserviceagency.com
Hours: Monday to Friday, 9:00 AM to 6:00 PM ET